Back to homeReal humans,
Email
§ Contact
Real humans,
usually under an hour.
No support tickets, no chatbots. Email lands in our shared inbox and a real person replies.
shoot@arcstat.app — for product questions, billing, partnerships, federation rates, bug reports, anything.
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Response times
We're a small team (PHT, UTC+8). Email during business hours is typically answered within an hour. Outside hours, expect a reply by the next morning. Urgent payment / suspension issues — we monitor those after hours too.